Transacting business online can be a tortuous drain on your finances, unless you are protected by Paypal, a global American online payments system. Two months ago, I bought some service from one of the world’s biggest social media platform and got gypped.
I have a policy: Rather than pay with my bank cards for any online purchase – flight tickets, fashion items, utilities etc – I prefer using my Paypal account which is inevitably linked to a bank account, because Paypal has a policy of protecting customers. It paid off.
On the said social media platform, I registered as a frequent user of its booster service and signed up a limit to what can be withdrawn from my account at any given time. I got some online materials boosted a few times in rapid succession.
Paypal transactions are instant, so the seller got monies direct from my account pronto. I even received online debit receipts for the sums I signed for. However, the multibillionaire company took much more than we agreed on from my bank deposits through my Paypal account.
I filed an online complaint to the seller and copied Paypal through its Resolution Centre. The seller refused to acknowledge my complaint. But Paypal surprised me; it alerted me twice about my seller’s fraudulent silence and advised me to escalate my case by handing it over to Paypal officially, which I did.
On July 4, 2015 (coincides with America’s Independence Day) I got this email from Paypal saying the case has been decided in my favour and a refund made to my account. See the news below…
Dear Kunle Hamilton,
We have concluded our investigation into your case and have decided in your favour.
We were able to recover (your money) and this amount has been credited to you.
Please allow 5 working days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to recover the
balance from the seller.
If the seller’s account has insufficient funds to complete the refund owed to you,
please be assured that we will take appropriate action against the seller’s account,
which may include limitation of the seller’s account privileges.
PayPal Protection Services Department
I would never have though the multibillionaire social media platform would steal from folks like me. Now I know better. Fraud isn’t black or white, Nigerian or American. Fraud is everywhere. Rich or poor, thieves will still steal. So protect yourself wisely.
I dream of such financial protection of online buyers to be made available in Nigeria, what with the many fraudulent buyer-meets-seller websites that are lurking online, looking for whom to devour. Thank you Paypal!